They sometimes shipped empty boxes without the bar inside. This challenged their perceived quality with the buyers and distributors. Understanding how important these relationships were, the CEO of the company assembled his top people. They decided to hire an external engineering company to solve their empty boxes problem. Six months, and $8 million later, they had a fantastic solution - on time, on budget, and high quality. Everyone in the project was pleased.
They solved the problem by using a high-tech precision scale that would sound a bell...
